ÂÜÀòÂÒÂ×

Maria Joslin Mendis is a seasoned professional with extensive experience in audience experience management, currently serving as Senior Manager at JioSaavn since November 2016. Maria is an expert in Zendesk and Freshdesk, overseeing daily operations, stakeholder management, and performance management while conducting data analysis to enhance user engagement and operational efficiency. Key contributions include the development of standard operating procedures, process maps, and various reporting systems for performance insights. Prior to JioSaavn, Maria worked as a Community Hotshot at Crowdfire, where responsibilities included resolving user queries through Freshdesk. Maria holds a Bachelor of Arts in Sociology and Anthropology from St. Xavier's College and completed education at St. Mary's Convent High School.