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Wesam Bataineh has extensive experience in IT support and customer service, currently serving as an IT Support Specialist at Saal.ai since August 2019, where responsibilities include monitoring network performance and implementing AI solutions to enhance user experience. Prior to this role, Wesam worked at Abu Dhabi Commercial Properties as a Customer Service Representative, focusing on resolving landlord and tenant inquiries and managing maintenance records. As an Administrative Assistant at Arbah Investment LLC, Wesam handled customer service management and coordinated property maintenance. Earlier experience includes a position as a Technical Support Engineer at Smart Vision, where Wesam was responsible for installing and configuring software and managing user accounts. Wesam holds a Bachelor's degree in Computer and Information Systems Security/Information Assurance from Yarmouk University.