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Kelly Martin is an accomplished professional with extensive experience in user experience (UX) design and customer experience (CX) management. Currently serving as the Customer Experience Design and Delivery Lead at SA Water, Kelly leads CX improvement projects and supports the business in enhancing customer interactions. Previous roles include Digital User Experience Manager and Senior User Experience Lead at RAA, where Kelly managed teams, promoted UX initiatives, and led digital accessibility efforts. Kelly also has a strong background in education, having served as a teaching assistant at Carnegie Mellon University and as an e-learning designer at the University of Adelaide. With a solid foundation in graphic design and information technology, supported by degrees from the University of South Australia and other institutions, Kelly combines creative and technical expertise to drive impactful user-centered design solutions.