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Nicholas Platt is a seasoned IT professional with extensive experience in technical support and systems management, currently serving as a Senior IT Support Engineer at Satellite Applications Catapult since October 2013. Responsibilities include managing end user requests, providing desktop and laptop support, and overseeing Active Directory and Office 365 administration. Nicholas has a strong background in IT helpdesk roles, having previously worked at CABI, Nuffield College, and other organizations, where duties ranged from 1st to 3rd line support, configuring video conferencing, and conducting IT training for new staff. Nicholas's career spans over three decades, beginning as a PC Assembler/Tester at RM Education, and includes a variety of technical positions that highlight a robust skill set in IT support and project management.