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Steven Shillinglaw has worked in various roles related to Salesforce since 2011. Steven began their career as a SFDC Lead Consultant at hiSoft in 2011 and then worked as a SFDC Admin/Consultant at Bit9 + Carbon Black through Eliassen Group in 2012. In the same year, they also worked as a Consultant/SFDC Senior IT SA/BA at Blue Cross Blue Shield of Massachusetts through Experis and as a Consultant/SFDC Senior BA at Blue Cross & Blue Shield of Rhode Island through Experis. In 2013, they worked as a SFDC Consultant/Sr BA at Newell Rubbermaid and as a Consultant/SFDC Senior BA at Allscripts through SmartInsight. In 2014, they worked as a SFDC Project Manager at OmniClaim, Inc. and in 2016, they became the Director of Professional Services at S-Docs.

Steven Shillinglaw's education history includes an AA in Electrical Engineering from Southern Polytechnic State University, obtained between 1979 and 1981, and a BS in Computer Science from the same institution, obtained between 1981 and 1992. Additionally, they have obtained various certifications from Salesforce Trailhead, including "Build a Branded Chat" (January 2017), "Lightning Data Management Badge" (January 2017), "Lightning Experience Chatter Basics" (January 2017), "Lightning Reports and Dashboards Badge" (January 2017), "Live Agent Basics" (January 2017), "Salesforce Basics" (January 2017), "Salesforce1 Rollout" (January 2017), "Service Console Components" (January 2017), "Shield Platform Encryption" (January 2017), "AppExchange Basics" (December 2016), "Community Rollout Strategy" (December 2016), "Call Center Integration" (September 2016), "Case Feed" (September 2016), "Entitlement Management" (September 2016), "Knowledge Basics" (September 2016), "Knowledge Search Basics" (September 2016), "Advanced Formulas" (August 2016), "Build a Battle Station App" (August 2016), "Build a Suggestion Box App" (August 2016), and "Change Management" (August 2016).