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Angela Maria Novoa Cruz is an experienced professional in customer success and administration with a strong educational background. Currently serving as a Customer Success Leader at S.C.A.R.E. since October 2017, responsibilities include designing customer experiences, identifying pain points, and leading continuous improvement projects. Prior roles include an Administrative Professional at COLSUBSIDIO, where Angela led proactive customer solutions, and a Business Training Executive at Cámara de Comercio de Bogotá, focusing on the marketing of training programs. Early in the career, Angela worked at Citi in Quality Support, achieving a reduction in customer complaints. Angela holds a Master's degree in Customer Experience & Digital Marketing from EUDE Business School, an undergraduate degree in Business Administration from Politecnico Grancolombiano, and a Technology degree in Banking Administration from Sena.