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Mya Bailey has a diverse range of work experience. Mya started their career at AT&T in 2016 as a Customer Service Specialist where they assisted agents and customers with applications for phone, internet, and cable services. Mya worked closely with technicians to schedule service installations for new customers. In 2019, they became a Customer Service Advocate at Genius Fund, supporting a fleet of drivers and over 500 customers by managing administrative operations and maintaining detailed logs. Mya then joined C.R. Laurence in 2020 as a Customer Support Specialist, where they processed orders, returns, and account changes for customers. In 2021, they became the Operation Administrative Manager at Varis Stienway Logistics, providing administrative support to various departments, implementing company policies, and serving as a direct point of contact for vendors, drivers, and staff. Their most recent position is as a Customer Service Specialist III at BHN Rewards, which they started in 2022.

Mya Bailey has a Bachelor of Science (BS) degree in Social Sciences from Ashford University, which they obtained from 2012 to 2015. Prior to that, they completed an Associate of Arts (AA) degree in Human Services, General from Los Angeles City College, from 2006 to 2009.

In addition to their formal education, Mya has obtained several certifications. These include "Communicating with Diplomacy and Tact," "Leading with Fearless Mindfulness," "Providing Legendary Customer Service," "Interpersonal Communication," "Leading with Kindness and Strength," "Outlook Essential Training (Microsoft 365)," "Salesforce Essential Training," "Intro To Network Engineering," and "Excel Essential Training (Office 365/Microsoft 365)." These certifications were obtained from LinkedIn and NexGenT, with different completion dates ranging from 2021 to 2023.