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Muhammad Shammas K has three years of work experience. MUHAMMED began their career in 2017 as a Travel Consultant at Morning Star Travel Agency. In the same year, they joined SpiceJet Limited as a Customer Service Executive. In this role, they were responsible for organizing check-in counters, coordinating documentation issues, assisting the Airport Manager, providing necessary help and support to passengers with special requirements, rescheduling passengers' bookings, and directing passengers through Customs, Immigration, and quarantine. MUHAMMED also held the role of Executive - Customer Experience, where they handled customer relations emails and resolved disputes. In 2021, they began working as a Customer Service Specialist at Rybbon.

Muhammad Shammas K's education history includes a Bachelor of Business Administration - BBA in Aviation/Airway Management and Operations from UPES between 2014 and 2017. MUHAMMED also completed a Foundation in Travel and Tourism from IATA Training in 2016, and a Cargo Introductory Course from IATA Training in 2015. Additionally, Muhammad Shammas K has obtained several certifications from LinkedIn, including Customer Service: Problem-Solving and Troubleshooting (2023), Customer Service: Knowledge Management (2022), Empathy for Customer Service Professionals (2022), Essential New Skills in Customer Support (2022), Providing Legendary Customer Service (2022), and Working with Upset Customers (2022).