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Andre Denisson is an experienced IT support professional with a background in both first and second-line support roles. Currently serving as a 2nd Line Engineer at RWK Goodman since August 2021, Andre previously worked at Subfero as a Concierge Support Ambassador, providing first-line customer support and technical advice for SMEs. This role, held from July 2018 to August 2021, involved Microsoft Office 365 support, including SharePoint, Teams, Exchange, Security, and User Management. Prior to this, Andre gained experience as a 2nd Line Support Analyst at 2c Services Ltd, where responsibilities included data migration, remote support, troubleshooting printers, network setup, and user management in Azure Active Directory.