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Jackie Downie has a diverse professional background with extensive experience in customer service and telecommunications. Currently serving as an Inbound Customer Service Representative at Hilti North America since October 2022, Jackie also works as an Engraver & Laser Operator for Rustic Cuff, where engraving and lasering skills are applied to various materials. With a career beginning in telecommunications at MetLife from January 1992 to February 2002, Jackie held the title of Telecom Specialist at AT&T since February 2002, showcasing longevity and expertise in the sector. Academically, Jackie studied at Northeastern State University from 1992 to 1994, earning a Bachelor of Business Administration in Marketing, and previously attended Indiana University of Pennsylvania from 1984 to 1986.