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Steve Mercado is an experienced professional in VIP management within the gaming industry. Currently serving as the Head of VIP Management at Rush Street Interactive since October 2018, Steve is responsible for leading a team of VIP Managers and overseeing daily operations across various jurisdictions. Notable responsibilities include maintaining strong relationships with VIP customers and ensuring superior customer service experiences. Prior roles include VIP Manager at Hard Rock Hotel & Casino Atlantic City and VIP Manager for Social Gaming at Penn National Gaming, as well as Senior VIP Account Manager at Resorts Digital and Marketing Operations at Resorts Casino Hotel, reflecting a robust background in customer engagement and management.