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Andrew Castagna is an experienced professional with a diverse background in customer support and service roles. Currently serving as an Escalations Player Support Agent at Rush Street Interactive since January 2021, Andrew focuses on identifying and escalating site-wide issues, managing player interactions on social media, and assisting with account verification and troubleshooting. Previously, Andrew worked as a Sports Betting Social Media Specialist and a Player Support Agent within the same company. Prior experience includes serving as a Service Advisor at Kerbeck Cadillac Chevrolet Buick GMC, a Courier at FedEx, and a Sales/Merchandising Lead at Sports Authority. Andrew graduated from Washington Township High School in 2013.