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Pamela Wonson is a seasoned professional with extensive experience in technical writing and customer success management. Currently serving as Professional Services Manager (Automation) at Rundeck since February 2019, Pamela oversees a 24/7 support team and a Technical Account Management team. Previously, Pamela held roles such as Strategic Customer Success Manager at Rundeck, where responsibilities included developing customer onboarding processes and maintaining high renewal rates. Prior experience includes positions at DataStax, Alteryx, Hortonworks, KACE, ACCESS Company Ltd., Agiliance Inc., Fortify Software, Brocade Communications, and Zone Labs LLC, where Pamela demonstrated expertise in technical writing, training development, and support engineering. Educational background includes attendance at Salem State University.