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Scott Franklin has worked in various roles throughout their career. In 2021, they started as Senior Account Executive at RunBuggy and Product Manager at UpdatePromise. From 2019 to 2021, they were Business Development Director at myKaarma, where they developed business strategies and corporate positioning by optimizing new venture integrations and earning buy-in from stakeholders. From 2007 to 2019, they were Senior District Parts & Service Manager at American Honda Motor Company, Inc., where they were tasked with increasing Customer Service Experience, Convenience, Treatment, Value, and Fixed First Visit indices to benchmark levels. Scott also held the role of Mediation Specialist, where they were empowered to negotiate on behalf of American Honda Motor Co. and provide good will, cash, vehicle trade assistance, and voluntary repurchase or replacement offers. From 2006 to 2007, they were an Analyst, providing Honda and Acura clients a resource to register concerns and request assistance. In 2006, they were a Summer Associate at American Honda Motor Company, Inc., managing coordination of repairs between dealership and client during good will and warranty repairs. In 2005, they were a Summer Associate at Bridgestone, attending training for product knowledge and management of daily store operations.

Scott Franklin obtained a Bachelor of Science in Technology from Pittsburg State University in 2006, majoring in Automotive Technology: Service Management and Marketing. Scott then went on to earn a Master of Business Administration (MBA) from Pepperdine Graziadio Business School in 2014, majoring in Global Business. In 2019, they obtained a Negotiating certification from KARRASS® Effective Negotiating.