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Kai Schlenkermann is an experienced IT professional currently serving as the Head of IT Service Management & Infrastructure at Rügenwalder Mühle Carl Müller GmbH & Co. KG since April 2022, focusing on ensuring seamless IT operations and enhancing IT organization through efficient ITSM processes. Previously, at Lufthansa Industry Solutions from April 2015 to March 2022, Kai led a DevOps team and was responsible for the development and operation of multiple software applications, achieving project and service level goals. Prior roles include IT Consultant at Lufthansa Systems, where Kai built a 2nd/3rd level support team and developed operational processes according to ITIL, and Senior Referent Business Development at Deutsche Telekom, focusing on product development and process optimization. Additionally, Kai worked as Change Manager IT at T-Systems International, implementing IT change management in the banking sector.