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Nicolas Charles is a seasoned professional with extensive experience in customer services, project management, and software development. Currently serving as Head of Customer Services at Rudder since April 2009, Nicolas oversees project planning, milestone validation, and the improvement of consulting efficiency, while also engaging in pre-sales activities and product support. As a co-founder and Customer Satisfaction Manager, Nicolas plays a crucial role in ensuring the technical and organizational success of complex deployments. Previous roles include software development positions at Linagora, Lingway, Accor Services, and Cella Groupe, where Nicolas contributed to various projects and technologies such as Java/JEE, ASP, and SQL databases. Educational qualifications include a Master's degree in Neural Networks and Pattern Analysis from Aston University and an Engineering degree in Computer Science from IIE.