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Mark Chaplin is an experienced IT professional with a diverse background in service desk management, technical support, and network administration. Currently serving as Service Desk Manager at RSPCA Queensland since August 2023, Mark oversees ticket management and reporting metrics to the CTO. Previous roles include Information Technology Support Team Lead at Followmont Transport Pty Ltd, where Mark managed service desk operations and trained new technical staff. Additional experience encompasses positions at Brosnan Golf Australia, Followmont Transport Pty Ltd, SA Studbook, Fauna Primary School, Zomac Sports, Dimension Data, PathCare, and CEB Maintenance. Mark holds diplomas in E-Commerce and Web Design, as well as PC Engineering from Damelin, and has consistently demonstrated strong technical and customer support skills throughout a career spanning over two decades.