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Karen M. is a seasoned professional with extensive experience in the travel industry, currently serving as a Junior Business Analyst and previously as a Programme Business Analyst at RSPB since November 2020. Prior to this, Karen held various key roles at STA Travel from January 2001 to September 2020, including Technical Product Owner for Air and Business Analyst for Air, where Karen managed technology changes, conducted proactive analyses, and optimized automation levels. Karen's background also includes serving as a Subject Matter Expert in the design and delivery of STA's first global point of sale system and managing airline accounts as an Air Product Manager at STA Travel UK from 1989 to 2001. Karen's educational qualifications include a Bachelor of Arts degree in German and Russian Language and Literature from the University of Reading, alongside diplomas and A-levels in relevant subjects.