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Michelle Rowan is an experienced professional in healthcare management, currently serving as the Accident Program Manager and Onsite Manager at RSource - Healthcare Receivables Management since February 2014. Previously, Michelle worked in Guest Services at Hilton Worldwide from January 2008 to November 2013, where expertise in customer needs assessment, service quality standards, and customer satisfaction evaluation was developed. Michelle holds an Associate's degree in Health/Health Care Administration/Management from Brown Mackie College, San Antonio, completed between 2011 and 2013.