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Michelle Ross has extensive experience in operations and administrative roles, primarily within the credits and incentives sector. Since November 2018, Michelle has worked at RSM Canada as Manager of Credits & Incentives - Operations, after serving as Project Coordinator in the same division. Prior to this, Michelle held various positions at Ryan from May 2013 to October 2018, including Executive Assistant, where responsibilities ranged from managing client communications and preparing agreements to coordinating travel and handling billings. Additional experience includes an Office Coordinator role at Ideacia ONE Inc. Group of Companies, and earlier positions in office management and administration at Clearwave Electronics Inc., Telecator, and Maclean Hunter, spanning from 1987 to 2010. Throughout the career, Michelle demonstrated proficiency in managing client claims, coordinating internal processes, and safeguarding confidential information.