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Pete Coulson CMgr CCMI currently serves as Head Of Outsource Management & Strategy at RSA since March 2022, after a significant tenure at MORE TH>N from January 2015 to March 2022, where roles included Business Leader for the UK and South Africa and Growth Leader for Sales and Service. Previous experience includes positions at Barclays as Optimisation Manager for Retail Banking, at Carillion Services as Head Of Customer Operations, and at Eaga plc as Head of Contact Centres, among others. Pete's expertise encompasses planning, developing, and managing service provisions, operational performance in contact centers, budget management, and implementing sales strategies, with a solid track record of enhancing customer service delivery across various sectors.