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The Customer and Field Services team at RQA, Inc. supports clients by delivering high-quality, on-site services, including product retrieval, consumer complaint handling, and field analysis. They manage and execute product recalls, optimize Crisis Management plans, and assess product quality and market conditions at retail locations. This team ensures seamless project management from the initial design stages through the final presentation of results, leveraging a mix of in-house experts and independent contractors to meet client needs efficiently.