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Casey MacMillan is a seasoned professional with extensive experience in customer support and experience management. Currently serving as Senior Director at RPM Living since November 2023, Casey focuses on centralized support for former residents while promoting a culture of continuous improvement and establishing key performance indicators. Previously, as Director of Customer Experience at Shift, Casey led customer journey development and enhanced voice of the customer initiatives. With a long tenure at Whirlpool Corporation, roles included Senior Manager of Customer Support and Manager of Workforce Management, where Casey drove contact center leadership, budget accountability, and technology integration. Casey holds a B.A. in Business Administration from Siena Heights University.