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Michael Rackoff is a seasoned operations professional with a diverse background in the hospitality and aviation industries. Currently serving as a Senior Operations Manager at Highgate since October 2021, Rackoff has previously held the role of Operations Manager and has gained valuable experience as a Ramp Agent at Delta Air Lines since August 2020. Earlier in the career, Rackoff was a Front Desk Agent at InterContinental Hotels Group from October 2015 to October 2019. Rackoff holds an Associate of Science degree in Aviation/Airway Management and Operations from Vaughn College of Aeronautics and Technology, completed in April 2018, and a High School Diploma from Danbury High School, earned in 2014.