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Jayne Collins is an accomplished Operational Commercial Solutions Manager at Royal Mail, with experience since June 2004 in various roles including Customer Experience Improvement Manager and Ops Commercial Interface Manager. Known for a strong commitment to customer satisfaction, Jayne drives the execution of the Operations Customer Plan to uphold high standards in customer service. Prior to Royal Mail, Jayne served as a Key Account Manager at Parcelforce Worldwide, managing relationships with major accounts and ensuring service level agreements were met. Jayne holds a Bachelor of Business Administration (BBA) from York College of Arts and Technology and completed a program at Saïd Business School, University of Oxford in 2016.