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James Crichton is an accomplished professional in talent management and assessment, currently serving as the Head of Talent Management at Royal Mail since January 2024, focusing on supporting a large-scale transformation for the organization. Prior to this role, James held various significant positions, including Head of Assessment and Resourcing Transformation Consultant at Omni RMS, where an award-winning consultancy approach to talent assessment was developed, and Head of Assessment and Development at Hays, leading structured assessment processes. Earlier experiences include founding James Crichton, an Assessment and Talent Consultant practice, serving as Director at Consult-HR and Perpendo Talent Solutions, and managing business solutions at Assessment & Development Consultants Ltd, along with a business development role at GradWeb. With a career spanning over two decades at Hays, James has excelled in recruitment, project management, and strategic leadership across various sectors.