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After studying English at Oxford, Frances became a lawyer by accident. After qualifying as a solicitor with Hackney Council she joined London Transport to prosecute on behalf of the British Transport Police. She stayed there for 24 years, becoming Secretary and Legal Director of London Transport and London Underground. She then had similar positions with The Law Society and The General Dental Council before joining the RHN in 2015.

Frances feels that she has been lucky in the wonderful organisations that she has worked for, but thinks that the RHN is very special in what it does and in the people who live here and work for it. She feels very privileged to be a part of it.