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Khaled Radwan Their has extensive experience in hotel operations, with a background that includes roles such as Operations Manager at Royal Health Group AE, Director Of Guest Services at Sheraton Hotels & Resorts, and Front Office/Guest Service Manager at Grosvenor House Dubai. Their responsibilities have included managing teams, overseeing VIP arrivals, handling guest complaints, and maintaining standard operating procedures. Khaled holds a bachelor's degree in hospitality from Damascus tourism institute.