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Mackenzie P. is an experienced IT professional currently serving as an IT Service Desk Technician at the Royal College of Dental Surgeons of Ontario since July 2023. Previously, Mackenzie held the position of Support Advisor at Shopify, where responsibilities included assisting global merchants with onboarding, technical troubleshooting, and business growth, while achieving high merchant satisfaction scores. Prior experience includes roles at Ontario Tech University, where Mackenzie contributed to equity-related educational programs, and leadership positions at Ontario Tech Pride Club and Ontario Tech Women in IT. Early career experiences comprised roles in customer service and IT support at Best Buy, The Royal Gazette Limited, and RenaissanceRe, coupled with academic credentials in Networking and IT Security from Ontario Tech University.