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Trang Nguyen, PSPO, MBA, currently serves as the Director of Digital Strategy for Personal Banking Client Growth at RBC, focusing on enhancing digital client experiences and expanding market share through data-driven strategies and strong partnerships. Previously, Trang held multiple leadership roles at Scotiabank, including Digital Product Lead for Omni Channel Advice and End-to-End Digital Product Lead, overseeing the development of personalized banking services and product portfolios. Trang also has experience with American Express, where responsibilities included leading digital acquisition efforts and managing digital campaigns for measurable performance. Early career experience includes serving as Communications Manager at ANZ, managing corporate digital channels. Education credentials include an MBA from the University of Toronto - Rotman School of Management and a certification from MIT Sloan School of Management in Artificial Intelligence.