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Chantal van de Wakker-Kleisterlee brings extensive experience in IT service management and consultancy, currently serving as Manager IT Foundation Delivery NL at BAM Netherlands B.V. and Lead Service Delivery at Royal BAM Group since July 2018. Previous roles include Senior Change Manager at Koninklijke BAM Groep nv and ownership of Kleisterlee Consulting Services. Chantal's background includes significant positions at IBM, Hewlett-Packard, and Vts Politie Nederland, focusing on change management and process improvement across various industries. Educational achievements include a Master of Business Administration from Henley Business School and a Bachelor's degree from the same institution.