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Shannon Patterson is a skilled market research interviewer currently employed at Roy Morgan since November 2022. Prior experience includes roles such as member services representative at CPA Australia and customer service specialist at bp. Shannon has demonstrated expertise in retention and quality assurance at PROBE Group, where responsibilities included assessing call recordings, adhering to policy changes, and managing various computer systems. Additional experience encompasses tele-fundraising at both Unity4 and Disability Sport & Recreation, as well as significant customer service roles in veterinary services and retail. Shannon holds a Certificate IV in Training and Assessment from Selmar and a Certificate III in Customer Service & Business Administration from Aegis.