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Srikanth Gudigandla is a seasoned Senior Product Manager at Avaya, with a career spanning from July 2005 to the present, focusing on the Contact Centre as a Service (CCaaS) solution. Srikanth leads the Global Data Services Portfolio, concentrating on Customer Journeys, Data Analytics, and Workspaces on the Avaya Experience Platform. Previous roles at Avaya include CCaaS Architect Lead - Global, Advanced Solutions Architect Lead APAC, Advanced Solutions Architect, Solutions Consultant, and Customer Service Consultant, all of which highlight expertise in digital transformation, cloud solutions, and customer engagement solutions. Prior to Avaya, Srikanth served as a Solutions Architect at Envox and an Automation Developer at Winsoft Technologies. Srikanth holds a Master's degree in Computer Applications from Shivaji University and a Bachelor's degree in Computer Science from Osmania University.