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Shunmugaraja S A is an experienced Program Manager at Avaya since March 2017, with prior roles including Project Manager at Prodapt and Integration Manager at Vodafone Global Services PVT LTD. With a robust background in project governance, risk management, and customer experience improvement, Shunmugaraja has successfully led various initiatives from defining project objectives to ensuring compliance with legal standards. Previous positions at Cable&Wireless Worldwide involved extensive supplier performance management and team leadership in customer support settings. Early career roles included network operations and service desk management, demonstrating a solid foundation in technical support and incident management in telecommunications and IT environments.