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John R. has over two decades of experience in technical support and engineering roles within the telecommunications sector. Currently serving as a Technical Support Manager at Avaya Government Solutions since January 2014, John R. oversees the daily activities of 18 Field Engineers and coordinates major projects across the Washington region. Prior to this role, John R. held positions such as Sr Network Engineer Principal Lead at ComTechLLC, managing support for the General Services Administration's Enterprise Voice communications solution, and Project Manager at Computer Science Corporation, where responsibilities included managing an Enterprise Communication platform integration for a national call center. Previous experience also includes a role as Technical Consultant at AT&T, overseeing the implementation of voice communication platforms, and Sr Systems Engineer at Avaya, handling installation and maintenance of communication hardware and software. Education was obtained at Anne Arundel Community College from 1980 to 1988.