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Ivan Hall is an experienced Technical Delivery Lead and Lead Technical Architect at Avaya since January 2020, with a robust background in voice solutions and contact center technologies. Previously, Ivan held positions such as Test Manager and Voice Subject Matter Expert at Direct Line Group, and Voice Specialist at NatWest Markets. Ivan's extensive experience spans roles in solutions consultancy, technical design authority, and defect management across various companies, including RBS and DXC Technology, showcasing a strong proficiency in Avaya products and implementations. Ivan's educational background includes an HNC in Electrical & Electronic Engineering from Bromley College.