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Mark Brook is a seasoned professional with extensive experience in implementation consulting, project management, and team leadership. Currently serving as a Senior Implementation Consultant at Route 101 Ltd. since November 2020, Mark specializes in end-to-end implementations of Zendesk solutions, including support, chat, guide, and explore functionalities. Prior to this role, Mark was a Senior Implementation Manager at Qualsys Ltd. from January 2016 to November 2020, where responsibilities included implementing Governance, Risk, and Compliance solutions across various sectors such as pharmaceutical, aerospace, and manufacturing. Earlier positions included Implementation Manager at Customer Focus Software and Implementation Engineer at Indigo 4 Systems Ltd. Additionally, Mark served as an Infantry Soldier in the British Army, participating in operations in Afghanistan in 2008, highlighting a diverse background combining technical expertise and military service.