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Erika V. is an experienced Business Analyst currently serving in the National Retail Operations division at RoundPoint Mortgage Servicing Corporation since June 2021. In this role, Erika has developed strategic workflows, enhanced processes for the retail loan division, and provided support to the IT Service Team. Erika has played a significant role in the opening of five new branch locations and has focused on loan quality and compliance through various audits. Prior to this position, Erika was a Team Lead at Freedom Mortgage, where responsibilities included creating pipeline management processes and mentoring team members to achieve funding goals. Erika's early career included a role as an Account Manager at Professional Enrollment Concepts, where Erika established and maintained relationships with clients and coordinated comprehensive employee benefits programs.