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Cyril P. possesses extensive experience in information technology support, with a focus on providing assistance and resolving issues across various organizations. Currently serving at RoundPoint Mortgage Servicing Corporation's IT Service Desk since June 2018, Cyril P. offers general IT support to employees and efficiently escalates unresolved issues. Prior experience includes a role as an IT Analyst at Air Liquide, where service continuity was ensured, and as an IT Consultant and Team Lead Trainee at Microsoft, focusing on incident resolution and premium support sales. Earlier roles involved technical support for DSL services at TPG and printer setup at Lexmark. Cyril P. holds a Bachelor's degree in Information Technology from Pamantasan ng Lungsod ng Pasig, earned between 2005 and 2009.