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Victor Chacon has extensive experience in business analysis and customer experience management, currently serving as a Business Analyst at RoomIt by CWT since March 2020. Prior to this role, Victor Chacon was a Customer Experience Specialist Team Lead at CWT from September 2016 to March 2020. Earlier career experience includes serving as Team Manager at Concentrix from July 2014 to July 2016, where responsibilities included managing teams of 17 to 25 people, reviewing KPIs, creating action plans, overseeing payroll, conducting interviews and hiring, and facilitating training and meetings, as well as compliance with Six Sigma and COPC certification processes.