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Jessica Scheppard currently serves as the Manager of Client Experience and Operations at RoomIt by CWT, a position held since April 2019, where responsibilities include overseeing client response issues and collaborating with product owners to address support and enhancement needs. Prior to this role, Jessica worked at Carlson Wagonlit Travel from April 2006 to April 2019, holding various managerial positions. Key roles included managing call routing for the US and Canada, overseeing business resiliency for the region, and serving as the primary resource for call center technologies and toll-free call routing development, with a consistent focus on optimizing business practices and ensuring effective service delivery.