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Hendra Pratama has a diverse work history with experience in customer service roles. Hendra'smost recent position is as a Customer Service Specialist at Roojai, which they started in August 2022. Prior to that, they worked as a Customer Care Officer at Zurich Insurance Company Ltd from June 2021 to August 2022. Hendra also has experience as a Customer Service representative at AXA Financial from July 2015 to March 2020. Additionally, they worked as a Customer Relationship Management Specialist at PT ACE Hardware Indonesia, Tbk from December 2012 to March 2015, and as a Customer Care Officer at Indosat Ooredoo from May 2010 to December 2012.

Hendra Pratama studied at the State University of Jakarta (Universitas Negeri Jakarta) from 2006 to 2010. Hendra pursued a degree in Tourism, specifically focusing on Tourism and Travel Services Management.