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Puthal Thapo is a Sr. Customer Success Manager at Roofr with experience in managing churns, upselling packages, and being the main point of contact for clients. With a background in founding a company and previous roles in client success and account management, Puthal has a strong foundation in onboarding, training clients, and advising VIP sellers. Additionally, experience as a Technical Account Management Associate at Amazon showcases expertise in resolving issues, managing accounts, and enhancing sales performance. Currently pursuing an MBA at the University of New Brunswick.