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Austin Kish is a seasoned professional with extensive experience in customer support and community management, currently serving as the Senior Manager of Social Care & Online Community at Roku Inc. since January 2017. Leading a diverse, multilingual team, Austin manages over 10,000 customer contacts monthly across various social media platforms and oversees an online community with 12 million annual visitors. Key achievements include the implementation of Khoros to enhance community interactions, fostering user engagement, and employing data-driven strategies to improve customer experiences and drive product enhancements. Prior roles include Social Media Support Manager at Ubiquiti Networks and various positions at Comcourse and Verizon Wireless, demonstrating significant growth from a single contributor to a leadership role.