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Molly Shangraw is an accomplished professional with extensive experience in account management and non-profit services. Currently serving as an Account Manager at ROI Solutions since October 2020, Molly leads a team dedicated to supporting non-profit clients. Previously, Molly held the position of Senior Team Lead in Managed Services at Blackbaud, Inc. for a decade, focusing on client management and service delivery. Early career roles include Database Coordinator and Development Assistant at Gay & Lesbian Advocates & Defenders, contributing to data management and event coordination, as well as positions in campaign consulting and field organizing where skills in volunteer management and strategic planning were honed. Molly's diverse background combines a passion for community service with robust organizational and leadership abilities, supported by a degree from St. Lawrence University.