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Jamil Edwards is a seasoned customer service professional with extensive experience in account management and call center operations. Currently serving as a Customer Account Specialist at Rodenhiser Plumbing, Heating, A/C & Electrical since October 2017, Jamil manages customer accounts, appointments, payments, and escalated inquiries. Prior to this role, Jamil worked at Philips Lifeline from September 2000 to April 2017, where the position included serving as a Senior Personal Response Associate and supervisor, overseeing a team of 40 associates and handling emergency and non-emergency calls. Jamil's educational background includes studies in Physical Therapy at Bay State College and attendance at Fitchburg State University.