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Benjamin K. has worked in a variety of roles in the customer service industry. Benjamin began their career in 2013 as a Statistics Consultant for Columbia University in the City of New York. In 2015, they joined Medallia as a Customer Experience Strategy and Insights professional. Most recently, in 2021, they joined Rockerbox as a Customer Solutions professional.

Benjamin K. attended the University of Southern California from 2009 to 2013, where they earned a Bachelor's Degree in Neuroscience.