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Jerry Ward has worked in a variety of roles since 1996. In 2021, they began working as a Business Analyst at Robo Retail, LLC, a Scrum Master/Product Manager/Agile Coach at Paint Creek Services Contracted to RoboRetail, and an Agile Coach at TEKsystems at Ford. In 2019, they worked as a Scrum/Agile Consultant at Paint Creek Services LLC and a Senior Product Owner & Scrum Master at Nexient. In 2018, they were a Product Manager at Toyota North America. In 2017, they were a Senior Product Manager at Barracuda (NYSE: CUDA). In 2015, they were a Business Process Analyst at DSSI LLC. From 1996-2015, they were a Product/Platform Manager and Tech Support at ProQuest.

Jerry Ward obtained an Associate's degree in Digital Equipment Technology from Washtenaw Community College in 1987. In 2018, they received a RPA Business Analyst certification from UiPath, and they are also a Professional Scrum Master certified by Scrum.org.