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Elizabeth Jones is a seasoned professional in customer success, currently serving as the Senior Manager of Customer Success - Mid Market at RoadRunner Recycling since September 2020. Elizabeth's career includes progressive roles at RoadRunner Recycling, starting from Customer Success Advocate to Customer Success Senior Advocate. Prior to this, Elizabeth worked at JazzHR as a Customer Support Specialist and at Modcloth under Walmart eCommerce, where responsibilities included reducing process inconsistencies and training team members on best practices using Salesforce CRM. Educational qualifications include a Bachelor of Science in Logistics, Materials, and Supply Chain Management from Bellevue University and a Bachelor of Arts in English Language and Literature from West Virginia University.