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Nickolas M. is an experienced professional with a strong background in customer relations, project management, and analytical roles. Currently serving as a Scrum Projects Analyst at Pagare since January 2023, Nickolas previously held the position of Customer Excellence Specialist at Provu, where responsibilities included managing chatbot construction and utilizing tools such as Miro, Salesforce, and PowerBI. Prior experience includes a tenure at Enel X as a Junior Customer Relationship Manager, overseeing a diverse client portfolio and leading project organization, as well as earlier roles focusing on customer support and inquiries at EnerNOC. Nickolas graduated with a degree in International Relations from Universidade de Sorocaba in 2019 and furthered education at GrowDev. Strong proficiency in English and Spanish complements a robust skill set in creating management dashboards and enhancing customer service experiences.